Vocall provides a bespoke service
We are able to conduct Mystery Telephone Calls by acting as your customers. This can be for any type of customer interaction (e.g., sales calls, complaints, emails - it is up to you). The telephone call is assessed against agreed criteria. The findings are then collated and detailed in a report, which are provided at regular intervals (e.g., each month).
A feedback loop to management.
Within a relatively short time, you will know the likelihood of your customers receiving a positive experience each time they are in contact with your call centre.
It is a great provider and supplier of mystery-shoppers for us.