Welcome to Vocall Telephone Mystery Shopping
In this day and age, for many businesses, the only human contact a typical customer has, is either over the phone or using email - both of which are via a call centre. Hence the importance of having a customer centric contact centre.
Two important questions for any call centre are:
- How effective is your call centre in enhancing your brand to each customer?
- Do you know what it feels like to be a customer of your company?
We at Vocall can tell you what it feels like to be a customer and how positive the experience was by mystery-shopping.
Using our Mystery-Shoppers (also knows as virtual-customers or mystery telephone callers) to email, call and assess your contact-centre will result in you seeing substantial improvements in your contact-centre.